I prodotti offerti sono caratterizzati da freschezza, genuinità e un sapore eccezionale. La qualità elevata e l'autenticità degli ingredienti garantiscono un'esperienza culinaria di alto livello. Consiglio vivamente di provarli!
Returns and exchanges
Right of withdrawal: 14 days (European Union)
Azienda Agricola Minnelea recognises the right of withdrawal provided for by the Italian Consumer Code (Legislative Decree 206/2005) and by European distance-selling law. For orders shipped within the European Union you have 14 days from receipt of the goods to withdraw from your purchase without giving any reason. The right of withdrawal applies to non-food and non-personalised products: the statutory exclusions for perishable goods and made-to-order items remain in force and are listed under «Items that cannot be returned».
Return requests: 30 days
In addition to the statutory withdrawal period, our commercial policy gives you 30 days from receipt of the goods to request a return. These are two separate deadlines: the 14 days are the statutory withdrawal period applicable in the European Union, the 30 days are the longer period we grant as a matter of commercial policy.
How to request a return
- Write to info@minnelea.com or send a WhatsApp message to +39 328 701 7040 stating your order number and the items you wish to return.
- We reply with the return authorisation, the instructions and the address to ship the parcel to.
- Ship the goods within the deadline stated in our reply, in intact packaging suitable to protect the contents during transport.
Items sent without a prior return request are not accepted.
Condition of returned items
To be eligible for a return, items must be:
- in the same condition in which you received them, unused and undamaged;
- in their original packaging, with any seals and labels intact;
- accompanied by the receipt or proof of purchase.
Items that cannot be returned
By their very nature, food and perishable goods (jams, oils, preserves, vegetables in oil, fresh products) cannot be returned, except where the product is defective, damaged or incorrect. Also excluded from returns are:
- made-to-order or personalised products;
- products sealed for hygiene reasons, once opened;
- sale items and gift cards.
If you have any doubts about a specific product, contact us before placing your order or requesting a return.
Damaged, defective or incorrect items
Please inspect your order on delivery. If you find defects, transport damage or receive an item other than the one you ordered, write to us immediately at info@minnelea.com or on WhatsApp at +39 328 701 7040 attaching photographs of the product and the packaging. We assess the case and arrange a replacement or a refund, including for food products.
Refunds
Once we have received and inspected the return, we let you know the outcome. If approved, the refund is issued within 10 working days and always to the same payment method used for the purchase. Refunds to bank details other than those of the order are not available: there is therefore no need to send us your IBAN or any other banking information.
The refund covers the amount of the returned products, excluding any shipping costs. The time it takes for the money to appear depends on your bank or card issuer. If more than 15 working days have passed since the return was approved and you have not received the amount, write to us at info@minnelea.com.
Exchanges
The fastest way to get the product you want is to return the item you received and, once the return has been accepted, place a new order.
Return address
Azienda Agricola Minnelea di Carmine Rizzo
Via Serra 12
84060 Moio della Civitella (SA), Italy
Only ship once you have received our return authorisation.
Return shipping costs
Return shipping costs are paid by Minnelea. In our reply we explain how to send the parcel at no cost to you: you do not have to advance or bear any expense to return the goods.
Shipping costs
Shipping is free within Italy on orders from 27 € and in the rest of the European Union on orders from 49 €. Below these thresholds the exact cost is shown at checkout before payment.
Contact
Azienda Agricola Minnelea di Carmine Rizzo
Via Serra 12 — 84060 Moio della Civitella (SA), Italy
Email: info@minnelea.com
WhatsApp: +39 328 701 7040