Shipping and delivery
Minnelea ships its jars within Italy and to the EU countries served by the shop. On the standard profile, shipping is free in Italy on orders from €27 and in the EU countries served from €35. Some kits have dedicated conditions: the total cost is confirmed at checkout.
Standard profile costs
| Destination | Order amount | Shipping |
|---|---|---|
| Italy | Below €27 | €5 |
| Italy | From €27 | Free |
| EU countries served | Below €35 | €7.90 |
| EU countries served | From €35 | Free |
At checkout, the destination and the products in the order are checked. The dedicated conditions of some kits and mixed orders may affect the rate applied.
Indicative times and preparation
The indicative delivery time is about 3 working days in Italy and 7 in the EU countries served, from the moment the order is accepted. This includes the usual 24-hour period to prepare and ship the order. The process may take longer depending on the payment method and during holiday periods such as Christmas and Easter, when order dispatch may take 72 hours.
Orders are shipped from Monday to Friday by carriers selected by Minnelea. Orders placed over the weekend are processed from the following Monday. Deliveries are not made on Saturdays, Sundays or public holidays: they are carried out on the next working day.
Times are approximate and may vary due to force majeure, traffic, road conditions or action by the authorities. Before shipping, it may be necessary to verify your credit card details with the card issuer; in this case, we try to keep the delay to a minimum.
Delivery address
When confirming your order, check that the shipping address is complete and correct. Once the order has been dispatched, purchases cannot be redirected to a new address.
Failed delivery and held parcels
If your order is not delivered, contact us at info@minnelea.com or by phone on (+39) 328 701 7040.
What happens if I am not home when the courier arrives?
If no one is at home, the courier leaves a missed-delivery notice and tries to deliver again the following day. If the second attempt is also unsuccessful, the order is held at the local depot. You can arrange redelivery by contacting the depot at the phone number shown on the notice.
The fees for releasing the held parcel are charged to the customer and must be paid to the courier at the time of delivery.
Will the courier contact me before delivery?
As a rule, the courier does not call in advance and does not handle requests for delivery at specific times.
Frequently asked questions
Does Minnelea offer free shipping in Italy?
Yes. On the standard profile, shipping in Italy is free on orders from €27. For smaller amounts the cost is €5. Some kits follow dedicated conditions: the total is shown at checkout.
Is shipping also free within the European Union?
In the EU countries served by the standard profile, shipping is free on orders from €35. Below this threshold it costs €7.90. The address and the product conditions are checked at checkout.
What are the indicative delivery times?
The Delivery and shipping page states about 3 working days in Italy and 7 in the EU countries served, from the date the order is accepted and including preparation. These times are approximate and may be longer during holiday periods.
Are weekend orders shipped straight away?
Orders are handled from Monday to Friday. Those placed over the weekend are processed from the following Monday; deliveries and public holidays follow the conditions set out on the Delivery and shipping page.
Do all kits and mixed orders have the same rate?
Some kits are assigned to dedicated shipping profiles. When you add other products or choose a different destination, always check the total cost shown at checkout.
Can I enter the address of the person I am giving the products to?
At checkout you can enter the recipient's address in the shipping field. Check that the details are complete and correct before confirming payment.
If I want the gift to arrive by Christmas, is the standard time enough?
The standard time is indicative. Before ordering, check the updated Christmas information and any deadline stated for delivery; do not treat a courier's estimate as a guarantee for every order.