Refund policy
Right of withdrawal: 14 days (European Union)
Azienda Agricola Minnelea di Carmine Rizzo recognises the right of withdrawal provided for by the Italian Consumer Code (Legislative Decree 206/2005) and by European legislation on distance contracts. For orders shipped within the European Union you have 14 days from receipt of the goods to withdraw from the purchase without having to give any reason. Withdrawal applies to non-food and non-personalised products: for perishable goods and made-to-measure products, the exclusions provided for by law and listed in the “Non-returnable products” section continue to apply.
Return request: 30 days
In addition to the statutory withdrawal period, our commercial policy allows 30 days from receipt of the goods to request a return. These are two distinct periods: the 14 days are the statutory withdrawal period applicable in the European Union, while the 30 days are the longer period we apply as a matter of commercial choice.
How to request a return
- Write to info@minnelea.com or message us on WhatsApp at +39 328 701 7040, stating your order number and the products you wish to return.
- We reply with the return authorisation and the practical instructions for shipping.
- Send the goods to the address below, within the time limit we give you, in intact packaging suitable for protecting the contents during transport.
Do not send anything before you have received our authorisation: items sent without a prior return request will not be accepted. We do not issue automatic return labels; the procedure always starts by email or WhatsApp.
Return address
Azienda Agricola Minnelea di Carmine Rizzo
Via Serra 12
84060 Moio della Civitella (SA)
Italy
Return shipping costs
Return shipping costs are borne by Minnelea. In our reply we explain how to send the parcel at no cost to you: you do not have to advance or bear any expense to return the goods.
Condition of returned products
To be eligible for a return, products must be:
- in the same condition in which you received them, unused and intact;
- in their original packaging, with any seals and labels intact;
- accompanied by the receipt or other proof of purchase.
Taste-with-Confidence Guarantee: refund within 30 days
Food products cannot be sent back for reasons of hygiene and preservation, but this does not leave you without protection. If a product does not satisfy you, you have 30 days from receipt to write to us at info@minnelea.com or on WhatsApp at +39 328 701 7040: we will refund the price of the product without asking you to return it and at no cost to you. We only ask you to tell us what did not work for you, because that is how we improve.
This guarantee is in addition to, and does not replace, the statutory 14-day right of withdrawal for non-food products and your rights in the event of a defective, damaged or incorrect product.
Non-returnable products
By their nature, food and perishable goods (jams, oils, preserves, products in oil, fresh products) cannot be returned, except in the case of defective, damaged or incorrect products. The following are also excluded from returns:
- made-to-measure or personalised products;
- products sealed for hygiene reasons, once opened;
- promotional items and gift vouchers.
If you have any doubts about a specific product, please contact us before placing your order or making a return.
Damaged, defective or incorrect products
Inspect your order on delivery. If you find defects or transport damage, or receive an item different from the one you ordered, write to us immediately at info@minnelea.com or on WhatsApp at +39 328 701 7040, attaching photographs of the product and the packaging. We will assess the case and arrange a replacement or a refund, food products included.
Refunds
Once we have received and checked the return, we will let you know the outcome. If approved, the refund is issued within 10 working days and always to the same payment method used for the purchase. Refunds to bank details other than those of the order are not provided: there is therefore no need to send us your IBAN or any other bank details.
The refund covers the amount of the returned products; returning the goods costs you nothing. The actual time it takes for the amount to be credited depends on your bank or card issuer. If more than 15 working days have passed since the return was approved and you have not received the amount, write to us at info@minnelea.com.
Exchanges
The quickest way to get the product you want is to return the item you received and, once the return has been accepted, place a new order.
Contact
Azienda Agricola Minnelea di Carmine Rizzo
Via Serra 12 — 84060 Moio della Civitella (SA), Italy
Email: info@minnelea.com
WhatsApp: +39 328 701 7040